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Contract & Answered Questions
Frequently asked questions
This is a popular choice, too. If I have the room, I will be happy to help. Less than 2 weeks notice is considered a last minute order.
1) I cannot do anything with less than 72 hours notice.
2) I do not charge a rush fee and I also will not offer discounts. Wether you want to add decor yourself or for "simplicity".
3) Please respond to messages in a timely manner. Order and deposit must be received within 24 hours of contact. After 24 hours of no response, your order will be declined.
4) Orders with less than a weeks notice require full payment at the time of order
Yes. 50% of your total is required to schedule. This deposit/payment is paid towards your order and reserve date. Your order is not considered booked until payment is received. Deposit is due within 48 hours of confirming your order. After 48 hours, orders and conversations are deleted.
Payments are made online through a vast majority of cash apps. The remainder of your balance is due the day before pick up/delivery.
Orders of $100 or less and orders with less than a weeks notice must be paid in full at the time of order .
Hey, life happens. Reach out immediately. I hardly ever keep a deposit. I factor in the time, material and resources that I have put into the order. The sooner I know you need to cancel, the better.
If you cancel within 7 days of pick-up, be prepared to lose your deposit. Rest assured, all ingredients & materials have been purchased at this point and orders were declined to accommodate your order.
If you fail to pick up your cake on your scheduled date, cake will be held for 24 hours and then disposed of. No refunds.
I am unable to accept changes to your order with less than 7 days notice.
My cakes are priced based on servings and design. 99% of the time, I know you're looking for a fully decorated cake and I have priced accordingly.
Cakes are 3 layers with filling and frosted in buttercream with fondant details, sugar images and non-edible toppers.
Licensed characters/merchandise will always involve toy toppers for copyright intent.
Fondant cakes or highly detailed will incur additional charges.
No. Your inspiration pictures serve as that, an inspiration. I am not able to duplicate exactly any cake design. I cant even re-design my own cakes. I really go out on a creative limb with cake designs. I factor in color, theme and overall vibe of your inspiration and do my best to come up with something unique.
Cakes should be kept refrigerated up until an hour before serving. This isn’t for health reasons. Your cake is made with butter and it will melt.
You assume responsibility for your cake once it leaves my care.
Refunds will not be issued if you mishandle your cake or disregard my care instructions.
I will check in the day before pick up to confirm pick up, share your cake and collect remaining balance. Your balance is due the day before pick up.
Please do not message asking "how is my cake is coming along?" When your cake is finished, you'll be the first to know. I promise.
Cakes should be placed on the floorboard of your car. Not in your lap and not in the trunk or seat. I will not be held responsible for damage due to you running the final lap in the Daytona 500.
Saturday and Sunday pick ups are anytime from 8-12.
Weekday pickups are by appointment from 8-6 with an hour window time frame. Weekday schedules are very time sensitive. This isn't an 8-5 storefront. I have a real job that takes me away from my home.
If your window comes and goes without any kind of communication, a $10 re-scheduling fee will be applied.
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